Master Salesforce Experience Cloud
About Course
Salesforce Experience Cloud (formerly Community Cloud) empowers organizations to create engaging, branded digital experiences for customers, partners, and employees. With personalized portals, sites, and apps, businesses can streamline communication, collaboration, and service delivery.
This training is designed to provide participants with the skills to design, configure, and implement Salesforce Experience Cloud solutions aligned with real-world business use cases.
Training Objectives
- Understand the fundamentals of Salesforce Experience Cloud.
• Learn to design, build, and manage Experience Cloud sites.
• Explore configuration, security, branding, and customization.
• Gain hands-on experience through practical exercises and case studies.
• Prepare for real-world implementation and Salesforce certifications (e.g., Salesforce Experience Cloud Consultant).
Course Content
Module 1: Introduction to Salesforce Experience Cloud
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What is Experience Cloud?
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Use Cases (Customer, Partner, Employee Portals)
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Difference between Experience Cloud vs Salesforce CRM
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Licensing Models
Module 2: Getting Started with Experience Cloud
Module 3: Users and Access Management
Module 4: Branding and Customization
Module 5: Content and Data Access
Module 6: Automation and Integration
Module 7: Advanced Features
Module 8: Security and Governance
Module 9: Analytics and Reporting
Module 10: Deployment and Maintenance
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