Salesforce Agent Force

Salesforce Agent Force

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🚀 Salesforce Agentforce Course Description

Unlock the power of AI-driven customer engagement with our comprehensive Salesforce Agentforce Training Program. This course is designed to help you master Agentforce, Salesforce’s cutting-edge AI platform that enables businesses to create intelligent, automated, and personalized customer interactions.

By the end of this course, you’ll gain the skills to design, build, and manage intelligent virtual agents that improve productivity, boost customer satisfaction, and accelerate business outcomes.

✨ Who Can Join?

  • Salesforce Admins, Developers, and Consultants

  • AI & CRM Enthusiasts

  • Business Analysts and Solution Architects

  • Anyone looking to future-proof their Salesforce career with AI skills

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What Will You Learn?

  • By the end of this course, you will be able to:
  • Understand the core concepts of Salesforce Agentforce and its role in AI-powered automation.
  • Build and configure AI-powered Service Agents for customer support.
  • Work with Einstein Copilot Flex to design intelligent conversational flows.
  • Create and optimize dynamic email templates for personalized communication.
  • Integrate Agentforce with Sales Cloud, Service Cloud, and Einstein AI.
  • Apply NLP (Natural Language Processing) to improve customer conversations.
  • Monitor, analyze, and optimize agent performance and customer interactions.
  • Deliver scalable, intelligent, and customer-centric solutions with Agentforce.

Course Content

Module 1: Introduction to Salesforce AI & Trust Layer

  • Overview of Salesforce AI Ecosystem
  • Understanding the Einstein Trust Layer
  • AI Ethics and Responsible Usage
  • Role of AI in Sales & Service

Module 2: Prompt Builder Deep Dive

Module 3: Prompt Builder and Prompt Template

Module 2: Einstein Copilot Studio
In this module, you will explore Einstein Copilot Studio, Salesforce’s powerful toolset for building, customizing, and deploying AI-powered copilots tailored to your business needs. You’ll learn how to design conversational workflows, configure AI prompts, and seamlessly integrate copilots with Salesforce apps and data. Through hands-on exercises, you will: Understand the core components of Einstein Copilot Studio. Build and customize AI copilots for Sales, Service, and Marketing. Configure skills, actions, and prompts to deliver contextual responses. Leverage Einstein Trust Layer for secure, compliant AI interactions. Test, refine, and deploy copilots to enhance customer and employee experiences. By the end of this module, you’ll be able to design intelligent copilots that boost productivity, improve customer satisfaction, and bring generative AI capabilities directly into Salesforce

Module 6: AgentForce Introduction and Setup

Module 7: AgentForce Agents

Module 8: Prompt Template for Agents
This module focuses on building and managing AI-powered Service Agents with Salesforce Agentforce. You’ll gain hands-on experience in configuring virtual agents to handle customer inquiries, automate service tasks, and provide real-time assistance. By the end, you’ll be equipped to deploy intelligent service agents that improve support efficiency and elevate customer satisfaction.

Module 9: Configuring Agentforce

Module 10: Deploying Agentforce Agents

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